News

Having Trouble?

07/19/2023 01:00 AM (CDT) ~ 12/31/2029 09:00 AM (CST)
Thank you for your continued support of Dragon Ball Legends.
If you are experiencing difficulties while playing, please check the information below.
An ongoing Event isn't appearing on the Event screen or appears as inactive and cannot be played.
Try going to the title screen > Support > Clear cache.
A Summon should have started, but it isn't appearing.
Try restarting the app.
The Exchange Shop isn't displaying correctly.
Try tapping "Reload" at the top of the Exchange Shop screen.
I can't find an opponent or Buddy in PvP, Co-Op, etc.
Please wait a moment and try matching again later.
Items received from the Tournament of Power Ranking Rewards are not appearing correctly.
This issue may occur when there is a communication error.
Please note that Titles and rewards are still received correctly even when they are not displayed or are shown with incorrect amounts.
If you do not see your rewards, try selecting Resync Game Data from the Support menu on the title screen.
Resyncing game data will not erase save data.
Restore cannot be completed normally if it is done after the title screen appears more than twice, or if Restore is performed more than twice while the app is running.
To complete the process successfully, please restore only once at the title screen the first time after launching the app.
There is a display error in the app or there is an error preventing me from proceeding.
Try selecting Resync Game Data from the Support menu on the title screen.
Resyncing game data will not erase save data.
####if_android
The app is not updating.
Try clearing the cache and data of the Play Store via Google Play help.
Please note that this is not the same as clearing the cache of the app.
Tap here for more details
####end
My device becomes hot or the app runs slowly.
Try lowering the Resolution setting in the Options menu to "LOW" and then restarting the app.
Items are not being delivered to my Gift Box.
Please wait and restart the app.
I'm not receiving my purchases correctly because I have been using multiple store accounts or for other reasons.
Try restoring from the Support menu on the title screen.
Please contact us via one of the methods listed below if the above information does not resolve your issue.
1. From the in-game menu, go to Other > FAQ > Contact Us
2. On the title screen, go to Support > Contact Us.
We hope you continue to enjoy Dragon Ball Legends.
Dragon Ball Legends Management Team
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