(Resolved) Regarding the problem with matchmaking

01/13/2022 11:00 PM (CST) ~ 01/29/2022 12:00 AM (CST)
Thank you for your continued support of Dragon Ball Legends.
Starting around 01/06/2022 10:20 PM (CST), there was an issue in which matchmaking for PvP, Hyperdimensional Co-op, and Raids became unstable, and there were also intermittent login issues. However, we would like to report that the issue has now been resolved.
We sincerely apologize to players for the long period of inconvenience caused by this issue.
Cause and Details
This problem occurred due to data transmissions on the network exceeding the allowance, resulting in the loss of data (packet loss).
In order to resolve this issue, we needed several days to investigate the matter; however, the investigation proved difficult and the problem itself required significant time to resolve.
At approximately 01/12/2022 05:21 AM (CST), the network device that we believed was causing the packet loss was identified and disconnected. Following this, data transmissions stabilized, and we believe the problem has been fixed.
We will continue to monitor the situation closely.
We sincerely apologize to the players who were affected by this issue.
Further Actions to Be Taken
As compensation for the problems this issue has caused players, we will be distributing items and extending certain Missions.

Regarding the "Ring in the New Year with Legends!" Missions, since the Daily Missions were difficult to complete during this time, we will extend the Event Period.
Mission Extension
  • Ring in the New Year with Legends! Missions
  • Extended until 01/21/2022 12:00 AM (CST)

Also, regarding the Happy New Year Raid Event that ended while matchmaking was unstable, we will be launching the World Challenge Raid VS Chilled in its place.
There are amazing items such as Chrono Crystals and Hoi Poi Coins up for grabs, so we hope you'll enjoy it.
Interim Event Launch
  • World Challenge Raid VS Chilled
  • 01/14/2022 12:00 AM (CST) START

Finally, as an apology for the inconvenience this problem has caused players, we will be distributing the following items.
Item Distribution
  • Chrono Crystal x 500
Distribution Period
  • 01/15/2022 12:00 AM (CST) ~ 01/29/2022 12:00 AM (CST)
*It may take time for the item (s) to appear as they are not sent simultaneously.

Once again, we offer our sincere apologies to players who were inconvenienced by this long-lasting issue.
We hope you continue to enjoy Dragon Ball Legends.
Dragon Ball Legends Management Team